Experience: 15+ years (with deep Salesforce experience)

Role Overview

The Salesforce Practice Lead is responsible for building, growing, and leading the

Salesforce practice within the organization. This role combines strategic leadership,

delivery oversight, pre-sales support, and people management to ensure successful

Salesforce implementations and long-term client value.

Key Responsibilities

Practice & Strategy Leadership

Define and execute the vision, roadmap, and growth strategy for the Salesforce

practice

Establish best practices, governance, delivery frameworks, and reusable assets

Drive practice profitability, utilization, and revenue growth

Client & Delivery Management

Act as executive sponsor for key Salesforce engagements

Ensure successful delivery across Salesforce implementations (Sales Cloud,

Service Cloud, Experience Cloud, Marketing Cloud, etc.)

Oversee solution quality, timelines, budgets, and customer satisfaction

Pre-Sales & Business Development

Partner with sales teams on pursuits, proposals, and solution design

Lead discovery sessions, architecture discussions, and executive presentations

Support RFP/RFI responses and estimate effort, scope, and pricing

Team & Capability Building

Build, mentor, and scale a high-performing Salesforce team (Architects,

Consultants, Developers, Admins)

Define career paths, skill development plans, and certification goals

Lead hiring and workforce planning for the practice

Partnerships & Ecosystem

Manage Salesforce partner relationship and maintain partner status

requirements

Stay current with Salesforce releases, industry trends, and emerging capabilities

Collaborate with ISVs and technology partners as needed

Required Qualifications

15+ years of overall IT/consulting experience

6–8+ years of hands-on Salesforce leadership experience

Proven experience leading Salesforce programs and multi-cloud

implementations

Strong understanding of Salesforce architecture and integration patterns

Experience managing P&L, forecasting, and practice metrics

Excellent communication and stakeholder management skills

Preferred Qualifications

Salesforce Certifications (CTA, System Architect, Application Architect, or

multiple domain certifications)

Experience in consulting or system integration environments

Industry experience (Financial Services, Healthcare, Retail, Manufacturing, etc.)

Experience scaling practices from early stage to maturity

Key Competencies

Strategic thinking and execution

Client-facing leadership

People development and mentoring

Commercial acumen

Strong problem-solving and decision-making skills